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Customer Service Training
By continuing you confirm that you are aged 19 or over and have agreed to the the terms and conditions
Description
Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?
Customer Service Training is, therefore, essential for anyone working in a customer-centric role, who frequently deals with customers. In order for many businesses to thrive, they need to ensure that the customer has the best possible experience with them.
Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This training course aims to supply participants with the skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer's experience.
By completing our Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
Providing excellent customer service will result in more positive reviews, returning customers and bigger, more frequent sales.
Accessing your course
Once we have received your enrolment for this course, we will email you the login details you require to access the course material. Access details will typically be emailed to you within 48 hours of us receiving your order. You will have access to the course for 7 days from receiving the course link email and will then have 30 days to complete the course from when you receive the log in email.
Employers: If you are booking a member of staff onto this course, please provide their name and email address to ensure that the enrolment instructions are sent to them directly.
Assessment
This course concludes with a multiple-choice test with a downloadable and printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.