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Level 2 Certificate in Customer Service for Health and Social Care
Course Summary
Code: Q60155
Location: ONLINE - SELF STUDY
Cost: £0 - £789.60 Details
Duration: 26 week(s)
By continuing you confirm that you are aged 19 or over and have agreed to the the terms and conditions
Description
The best healthcare providers thrive by creating positive working relationships with patients, families, and residents. This fully online Level 2 certificate is designed to help you develop these positive working relationships.
This course is made up of 4 units:
- Understanding customer expectations in health and social care settings
- How to identify the types of customers who interact with health and social care services
- Different communication methods used in health and social care settings
- How to provide a safe, welcoming and inclusive environment for diverse needs
To enrol on this course, you will be asked to book an interview session in one of our centres which should take around 60-90 minutes. If attending a session in person is not possible for you, please ring us on 0330 332 7997 to book a phone call. Our friendly Customer Engagement team and a dedicated course tutor will be there to support you in completing all the necessary sign-up paperwork and assessments as required. We will also tell you more about the course, what to expect from your time with us and arrange a start date (subject to availability).
Entry Requirements
This is an online level 2 distance-learning course. You will receive a log in for an online resources book and then you answer the questions online. You will need access to the internet and a computer/laptop to complete the coursework. You will have a named tutor in case you have any questions throughout the course.
There are no specific prior qualifications needed to access this qualification, although you may find it useful to have previously achieved a Level 1 qualification. You should ideally have the equivalent of Level 1 literacy skills, however, a formal qualification is not required.
You must currently live in Somerset/Dorset.
You must have been resident in the UK/EU for 3+ years, for purposes other than study.
You must be over the age of 19.
You must not be on an apprenticeship.
There is a £100 cancellation fee if you enrol and do not complete or withdraw from the course. This fee is to cover administration costs.
Assessment
To achieve the Level 2 Certificate in Customer Service for Health and Social Care, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the 4 units as detailed in the qualification specification.
You will be assessed by your tutor or assessor using a range of methods. This could include a portfolio of evidence, written assignments or a task. The course is assessed via coursework, there are no exams.
Progression
You may want to think about a customer service apprenticeship, business apprenticeship or an apprenticeship as an assistant accountant.
Discuss your next opportunity with our expert tutor team!